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WEB PRIVACY POLICY

1.1. This privacy policy (“Policy”) relates to the website at www.invexans.co.uk, any subdomain or any such related website and/or mobile application for such website (together the “Website”).

1.2. You should read this Policy carefully as it contains important information about how we will use your Information (as defined below in clause 4.1). In certain circumstances (see below) you will be required to indicate your consent to the processing of your Information as set out in this Policy when you first submit such Information to or through the Website. For further information about consent see clause 7 below.

1.3. We may update this Policy from time to time in accordance with clause 15 below. This Policy was last updated on 1 August 2024.

2.1. The terms “Invexans” or “us” or “we” refer to Invexans Limited, the owner of the Website. We are a company registered in England and Wales under company number 11299806 whose registered office is at 84 Brook Street, London, W1K 5EH. The term “you” refers to the individual accessing and/or submitting Information to the Website.

2.2. We, as the Data Controller, can be contacted via email on [email protected].

3.1. References in this Policy to:

3.1.1. “Privacy and Data Protection Requirements” means: the Data Protection Act 2018 (“DPA”), the General Data Protection Regulation 2016/679 (“GDPR”) or any equivalent provisions; the Regulation of Investigatory Powers Act 2000; the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (SI 2000/2699); the Electronic Communications Data Protection Directive (2002/58/EC); the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003); and all applicable laws and regulations which may be in force from time to time relating to the processing of Personal Data and privacy, including where applicable the guidance and codes of practice issued by the Information Commissioner or any other supervisory authority, and the equivalent of any of the foregoing in any relevant jurisdiction; and

3.1.2. “Personal Data”, “Data Controller” and “Data Processor” and “processing” and “Special Categories of Personal Data” shall have the meanings given to them in the DPA and the GDPR.

3.2. For the purposes of applicable Privacy and Data Protection Requirements, Invexans Ltd are a Data Controller and therefore we are responsible for, and control the processing of, your Personal Data in accordance with applicable Privacy and Data Protection Requirements. “Personal Data” has a legal definition but, in brief, it refers to information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Such information must be protected in accordance with applicable Privacy and Data Protection Requirements.

4.1 When you use the Website and/or when you otherwise deal with us we may collect the following information about you (“Information”):

4.1.1. personal information including first and last name;

4.1.2. contact information including address and/or email address;

4.1.3. technical information including IP address, operating system, browser type and related information regarding the device you used to visit the Website, the length of your visit and your interactions with the Website;

4.1.4. information obtained through our correspondence and monitoring in accordance with clause 4.2 below; and

4.1.5. details of any enquiries made by you through the Website, together with details relating to subsequent correspondence (if applicable).

4.2. We may monitor your use of the Website through ‘cookies’ and similar tracking technologies. We may also monitor traffic, location and other data and information about users of the Website. Such data and information, to the extent that you are individually identifiable from it, shall constitute Information as defined above. However, some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. See clause 14 below for further information on our use of cookies.

4.3. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

5.1. Subject to clause 5.2, we will keep your Data only for the purposes set out in the table below for:

5.1.1. 6 years and only as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements where the legal basis for the processing is for the Legitimate Interests we pursue, subject to you raising an objection under clause 12.6 requiring us to check that our interest in the processing is not overridden by the resulting risk to your rights and freedoms;

5.1.2. 6 years or until consent is withdrawn (whichever is sooner), where the legal basis is express consent; or

5.2. If required, we will be entitled to hold Information for longer periods in order to comply with our legal or regulatory obligations, in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

6.1. Under applicable Privacy and Data Protection Requirements we may only process your Information if we have a “legal basis” (i.e. a legally permitted reason) for doing so. For the purposes of this Policy, our legal basis for processing your Information is set out in the table below.

6.2. “Legitimate Interests” means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Why we will process your Information The legal basis for which is…
To operate, protect, administer, maintain, provide, analyse and improve the Website and the services available through the Website and our business including troubleshooting, testing, system maintenance, support, reporting and hosting of data. This processing is necessary for the Legitimate Interests we pursue, subject to you raising an objection under clause 12.6, requiring us to check that our interest in the processing is not overridden by the resulting risk to your rights and freedoms. These Legitimate Interests are the running of our business, provision of administration and IT services, network security, fraud prevention, business reorganization or group restructuring, defining client base, keeping our website updated and to develop and inform our marketing strategy.
To respond to, investigate and address any comments, queries or complaints made by you regarding and via the Website, and any similar or related comments, queries or complaints from other users. This processing is necessary for the Legitimate Interests we pursue, subject to you raising an objection under clause 12.6, requiring us to check that our interest in the processing is not overridden by the resulting risk to your rights and freedoms. These Legitimate Interests are to manage our relationship with you, improve our services and content, keep our records updated and deal with your enquiries.
To ensure that content from the Website is presented in the most effective manner for you and for your device. This processing is necessary for the Legitimate Interests we pursue, subject to you raising an objection under clause 12.6, requiring us to check that our interest in the processing is not overridden by the resulting risk to your rights and freedoms. These Legitimate Interests are to develop our business and inform our marketing strategy and study how visitors use our website.
To use data analytics to improve our website, marketing, customer relationships and experiences. This processing is necessary for our Legitimate Interests we pursue, subject to you raising an objection under clause 12.6, requiring us to check that our interest in the processing is not overridden by the resulting risk to your rights and freedoms. These Legitimate Interests are to develop our products/services and grow our business.

7.1. You may be required to give consent to certain processing activities before we can process your Information. Where applicable, we will seek this consent from you when you first submit Information to or through the Website.

7.2. If you have previously given consent you may freely withdraw such consent at any time. You can do this by notifying us in writing (see clause 18 below).

7.3. If you withdraw your consent, and if we do not have another legal basis for processing your information (see clause 6 above), then we will stop processing your Information. If we do have another legal basis for processing your information then we may continue to do so subject to your legal rights (for which see clause 12 below).

7.4. Please note that if we need to process your Information in order to operate the Website and/or provide our services, and you object or do not consent to us processing your Information, the Website and/or those services may not be available to you.

8.1. We may disclose your Information (including Personal Data):

8.1.1. to other companies within our group of companies (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006);

8.1.2. to our business partners including our investments and prospective investments, service providers or third-party contractors to enable them to undertake services for us and/or on our behalf (and we will ensure they have appropriate measures in place to protect your Information);

8.1.3. to any prospective buyer or seller (and their representatives) in the event that we sell or buy any business or assets;

8.1.4. if we are under a duty to disclose or share Personal Data in order to comply with any legal obligation, including (but not limited to) any request or order from law enforcement agencies and/or HMRC in connection with any investigation to help prevent unlawful activity; and

8.1.5. to other third parties if you have specifically consented to us doing so.

8.2. We may disclose aggregated, anonymous information (i.e. information from which you cannot be personally identified), or insights based on such anonymous information, to selected third parties, including (without limitation) analytics and search engine providers to assist us in the improvement and optimisation of the Website. In such circumstances we do not disclose any information which can identify you personally.

8.3. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8.4. If our whole business is sold or integrated with another business your Information may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

9.1. We will use technical and organisational measures in accordance with good industry practice to safeguard your Information.

9.2. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

9.3. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9.4. While we will use all reasonable efforts to safeguard your Information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any Information that is transferred from you or to you via the internet.

10.1. From time to time we may need to transfer your Information to countries outside the United Kingdom or European Economic Area, the latter of which comprises the EU member states plus Norway, Iceland and Liechtenstein (“EEA”).

10.2. Such countries may not have similar protections in place regarding protection and use of your data as those set out in this Policy. Therefore, if we do transfer your Information to countries outside the UK or EEA we will take reasonable steps in accordance with applicable Privacy and Data Protection Requirements to ensure adequate protections are in place to ensure the security of your Information, including but not limited to:

10.2.1. We will undertake an International Data Transfer Risk Assessment to determine whether the transfer can be made and what, if any, safeguards need to be put in place to give personal data the same protection it has in the UK or Europe (as appropriate;

10.2.2. Ensuring that we only transfer your Information to persons or entities that are appropriately authorised and/or accredited to process Personal Data in compliance with applicable Privacy and Data Protection Requirements.

10.3. By submitting your Information to us in accordance with this Policy you consent to these transfers for the purposes specified in this Policy.

If you give us information on behalf of a third party, you confirm that the third party has appointed you to act on his/her/their behalf and has agreed that you can: give consent on his/her/their behalf to the processing of his/her/their Information; receive on his/her/their behalf any data protection notices; and give consent to the transfer of his/her/their Information abroad (if applicable).

If you are an individual, this section sets out your legal rights in respect of any of your Personal Data that we are holding and/or processing. If you wish to exercise any of your legal rights you should put your request in writing to us (using our contact details in clause 18 below) giving us enough information to identify you and respond to your request.

12.1. You have the right to request access to information about Personal Data that we may hold and/or process about you, including: whether or not we are holding and/or processing your Personal Data; the extent of the Personal Data we are holding; and the purposes and extent of the processing.

12.2. You have the right to have any inaccurate information we hold about you be corrected and/or updated. If any of the Information that you have provided changes, or if you become aware of any inaccuracies in such Information, please let us know in writing giving us enough information deal with the change or correction.

12.3. You have the right in certain circumstances to request that we delete all Personal Data we hold about you (the ‘right of erasure’). Please note that this right of erasure is not available in all circumstances, for example where we need to retain the Personal Data for legal compliance purposes. If this is the case, we will let you know.

12.4. You have the right in certain circumstances to request that we restrict the processing of your Personal Data, for example where the Personal Data is inaccurate or where you have objected to the processing (see clause 12.6 below).

12.5. You have the right to request a copy of the Personal Data we hold about you and to have it provided in a structured format suitable for you to be able to transfer it to a different data controller (the ‘right to data portability’). Please note that the right to data portability is only available in some circumstances, for example where the processing is carried out by automated means. If you request the right to data portability and it is not available to you, we will let you know.

12.6. You have the right in certain circumstances to object to the processing of your Personal Data. If so, we shall stop processing your Personal Data unless we can demonstrate sufficient and compelling legitimate grounds for continuing the processing which override your own interests. If, as a result of your circumstances, you do not have the right to object to such processing then we will let you know.

12.7. You have the right in certain circumstances not to be subject to a decision based solely on automated processing, for example where a computer algorithm (rather than a person) makes decisions which affect your contractual rights. Please note that this right is not available in all circumstances. If you request this right and it is not available to you, we will let you know.

If you have any concerns about how we collect or process your Information then you have the right to lodge a complaint with a supervisory authority, which for the UK is the UK Information Commissioner’s Office (“ICO”). Complaints can be submitted to the ICO through the ICO helpline by calling 0303 123 1113. Further information about reporting concerns to the ICO is available at https://ico.org.uk/concerns/.

14.1. Our Website and associated software may issue ‘cookies’ (small text files) to your device when you access and use the Website and you will be asked to consent to this at the time (e.g. when you first visit our website). Cookies do not affect your privacy and security since a cookie cannot read data off your system or read cookie files created by other sites.

14.2. Our Website uses cookies and other tracking and monitoring software to: distinguish our users from one another; collect standard Internet log information; and to collect visitor behaviour information. The information is used to track user interactions with the Website and allows us to provide you with a good experience when you access the Website, helps us to improve our Website, and allows us to compile statistical reports on Website visitors and Website activity (if needed). You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

COOKIE NAME PURPOSE
CLID Microsoft Clarity. Identifies the first-time Clarity saw this user on any site using Clarity.
MUID Microsoft Clarity. Identifies unique web browsers visiting Microsoft sites. Used for advertising, site analytics, and other operational purposes.
Clck Microsoft Clarity. Used to store a unique user ID.
Clsk Microsoft Clarity. Used to store and combine pageviews by a user into a single session recording.
_ga Google Analytics. Used to differentiate users.
_gat_gtag_UA_* Googlie Analytics. Used to store a unique user ID
_gid Google Analytics. Used to differentiate users.

14.3. You can set your system not to accept cookies if you wish (for example by changing your browser settings so cookies are not accepted), however please note that some of our Website features may not function if you remove cookies from your system. For further general information about cookies please visit www.aboutcookies.org or www.allaboutcookies.org.

15.1. We keep this Policy under regular review on at least an annual basis and may change it from time to time. If we change this Policy we will post the changes on this page, and place notices on other pages of the Website as applicable, so that you may be aware of the Information we collect and how we use it at all times. You are responsible for ensuring that you are aware of the most recent version this Policy as it will apply each time you access the Website.

 

15.2. This Policy was last updated on 1 August 2024.

16.1. Our Website may contain links to other websites. This Policy only applies to our Website. If you access links to other websites any Information you provide to them will be subject to the privacy policies of those other websites.

16.2. We have no control over third party websites or systems and accept no legal responsibility for any content, material or information contained in them. Your use of third party sites or systems will be governed by the terms and conditions of that third party. It is your responsibility to ensure you are happy with such third-party terms and conditions.

16.3. The display of any hyperlink and/or reference to any third-party website, system, product or service does not mean that we endorse that third party’s website, products or services and any reliance you place on such hyperlink, reference or advert is done at your own risk.

This Policy aims to provide you with all relevant details about how we process your Information in a concise, transparent, intelligible and easily accessible form, using clear and plain language. If you have any difficulty in reading or understanding this Policy, or if you would like this Policy in another format (for example audio, large print or braille), please get in touch with us.

We welcome your feedback and questions on this Policy. If you wish to contact us, please email us at [email protected]

Should you wish to contact Quiñenco SA or Invexans SA in Chile, please refer to https://quinenco.cl/en, https://invexans.cl/contactanos/ or https://invexans.cl/ respectively.

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